Hospitality Audit

Deliver better
guest experiences.

The Summer Days Audit finds what's quietly costing you bookings and revenue across every part of the guest experience, then gives you a clear plan to fix it.

Book a discovery call See what's included

Your Audit Snapshot

Brand & Story

Guest Journey

People & Culture

Digital Presence

A to-do list you can act on

Ranked by effort and impact, built for your property.

What most properties run into.

Weak or inconsistent reviews

Low volume, mixed scores, and no clear pattern to act on. If you don't know why guests are leaving a 3-star, you can't fix it.

No clear story

You know what makes your property special. But if guests can't feel it in your brand, your space, and your team, it's not working hard enough.

Low direct bookings

Your online presence is the first impression. If it doesn't reflect the real experience, guests book on Booking.com and Expedia instead, which costs you 15 to 20% on every booking.

Friction in the guest journey

The experience guests have depends on who's working. Small gaps creep in between arrival and checkout. Without a clear standard, no two stays feel the same.

These problems lead to

Missed revenue, fewer repeat visits, and an uninspired team.

This often happens because there is an experience gap between your brand and what guests actually experience.

When it's aligned

Guests feel exactly what you intended
Reviews are strong and consistent
The right guests find you
Bookings come direct
Guests come back and bring others
Your team delivers with confidence

When the gap exists

Something feels off, but guests can't say what
Reviews are mixed and hard to act on
You attract guests who aren't the right fit
OTAs capture bookings you should own
One-time stays with no follow-through
Every day is slightly different, and guests notice

That's where the Summer Days Hospitality Audit comes in.

Find the gap. Close it.

The Summer Days Audit looks at your property across brand, team, digital, and guest experience, and gives you a prioritised plan for what to fix first.

Four areas.
One clear picture.

We audit the four things that drive guest loyalty and revenue at every independent hotel. Not a thousand-point checklist.

Brand & Story

What you stand for and how guests actually perceive you. We run workshops to surface your real story, then check whether every touchpoint is telling it or undermining it.

Guest Journey

Every moment from discovery to checkout, and the ones after. We walk through your space as a guest would, mapping friction points, magic moments, and the revenue opportunities you're currently missing.

People & Culture

Your team and how they deliver your vision. We interview key staff and observe service in real operations to find the gap between what you imagined and what guests actually experience.

Digital Presence

Your website, booking flow, reviews, and online reputation, evaluated after experiencing your property in person, so we can see exactly where the story falls apart before guests even arrive.

Two days on-site.
Two weeks to delivery.

We immerse ourselves in your property first, then step back and make sense of everything we found.

Day 1

Discovery

We experience your property exactly as a guest would, then sit down with you and your team.

Full guest journey walkthrough and sensory audit
Owner deep-dive: vision, goals, and what's keeping you up at night
Core staff interviews: front desk and service leads

Day 2

Workshops

Brand clarity, live service observation, and a revenue walkthrough of your space.

Extended brand workshop: story, values, differentiation
Live service observations during real operations
Revenue opportunity mapping across the guest journey

Off-Site

Analysis

We dig into your digital presence, reviews, and competitive context, then build your roadmap.

AI-powered guest review clustering and sentiment analysis
Digital presence audit against your lived experience
Full deliverables and debrief call within two weeks

How it works

Discovery call

30 minutes to understand your property, your goals, and whether we're the right fit.

On-site (2 days)

We arrive as guests, then go deep with your team, walking every touchpoint of the experience.

Deep analysis

Off-site, we synthesise reviews, digital presence, brand, and competitive context into a clear picture.

Debrief call

We walk you through every finding and recommendation, live, so nothing gets lost in the report.

We execute together

You leave with a prioritised roadmap and the clarity to act, and we're with you every step of the way.

A full picture,
not just a snapshot.

Six deliverables. A clear roadmap you can act on from day one.

Tailored Audit Report

All findings, insights, and strategic recommendations in a clear Notion hub, built for your property, not a generic template.

Guest Journey Map

A visual before/after flow of your current experience vs. the optimised journey. Every friction point and magic moment mapped.

Alignment Scorecards

Clear ratings across all four pillars mapped to each guest journey phase, so you can see exactly where the gaps are.

Guest Review Analysis

AI-powered clustering of your Google and Booking.com reviews: patterns, themes, and perception gaps drawn from what guests are actually saying.

Prioritised Action Plan

Quick wins in the first 30 days, strategic focus areas for the next 3–6 months, ranked by effort and impact, with guidance on what to handle yourself vs. outsource.

3 x 60-Min Strategy Calls

Three dedicated sessions to work through the findings and plan your next moves, so you act with clarity, not guesswork.

What good looks like.

Better reviews

Guests feel the experience you intended. Strong, consistent reviews are the best word of mouth you'll get.

More direct bookings

Less reliance on OTAs. More guests who found you on your own terms.

A team that delivers consistently

When everyone knows the standard, the best version of your property becomes the normal one.

Guests who come back

Repeat visits are the clearest sign the experience is working. Guests who return also spend more and give you the confidence to charge what you're worth.

Built by someone
who's been there.

Kahn grew up around Australia’s hospitality scene. He trained staff at Apple on culture, onboarding, and service standards, then spent three years running his own specialty coffee shop and bar.

He knows what it feels like to be the one doing everything at once. He also knows what separates the places guests remember from the ones they forget.

Summer Days exists to bridge that gap, with someone who loves this industry as much as you do and the skills to help you get the right guests, better reviews, and more revenue.

Book a discovery call

Kahn Osborne · Founder

Ready to find out
what's holding you back?

A two-day on-site audit followed by a full strategic report. Everything you need to move forward with confidence.

€2,000

Fixed fee. No surprises.

Days on-site

Days to delivery